Manager, Customer Engineer

About the role

The Manager, Customer Engineer leads a district of customer engineers, builds strong client relationships, and ensures successful system installations and support for Applied Materials' semiconductor equipment.

Key responsibilities

• Develop and maintain customer relationships across all levels, conducting regular visits.
• Manage, coach, and direct customer engineers, handling salary and career planning.
• Serve as the primary interface with product divisions for technical support, training, spares, and reliability.
• Oversee account planning with District Sales Engineer and provide financial forecasts for the district.
• Plan and execute system installations, including pre‑facility and start‑up meetings.
• Manage RMA procedures and track customer engineer hours for accuracy.

Required profile

• Proven leadership experience managing technical teams and driving performance.
• Strong business acumen with ability to create financial forecasts and cost‑efficiency plans.
• Excellent communication skills for presenting technical information and gaining cooperation.
• Commitment to ethical conduct and compliance with global standards.

What we offer

• Supportive work culture that encourages learning, development, and career growth.
• Health and wellbeing programs, including personal and professional support.