Customer Engineer III - IMP

About the role

As a Customer Engineer III (IMP) at Applied Materials, you will act as the primary liaison with customers to install, maintain, and upgrade semiconductor and display equipment. You will use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues while collaborating with senior engineers and customers.

Key responsibilities

• Install, maintain, and upgrade customer equipment, performing both preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Apply basic diagnostic techniques, coordinate with senior engineers and customers to understand roadmaps, process flows, and business challenges.
• Train and mentor junior field service engineers.
• Communicate directly with customers to ensure smooth operations and exceptional service.

Required profile

• Associate degree, military technical training, field service experience, or trade certification.
• 4‑7 years of experience in the semiconductor or equipment support industry.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety, environmental, and COVID‑19 requirements.

Required skills

• Mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and thermodynamics.
• Proficiency with hand tools and digital multimeters.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.