Business Manager - Connected Care

About the role

This Business Manager position sits within ABB's Robotics business, which is preparing for its acquisition by SoftBank Group. The role reports to the Business Manager - E2E and leads the profitable growth of ABB Robotics' Connected Care business in the China market, covering services, software and digital solutions. It oversees all sales and marketing activities and manages day-to-day service operations to maximise customer equipment performance, uptime and lifecycle value.

Key responsibilities

• Implement the global and local business strategy and drive business development in the area of responsibility.
• Develop strategies to increase profits, customer satisfaction and operational effectiveness, and manage resources and competences.
• Set performance targets and lead the Connected Care unit to achieve them.
• Evaluate market opportunities and choose commercial activities on the service portfolio.
• Drive productivity, delivery performance and cost optimisation, and deliver operational targets such as OTD, lead time, quality and NPS.
• Build a customer-centric, continuous improvement culture and improve service technology, field engineering tools and business processes.
• Grow installed-base penetration and lifecycle value using data-driven strategies, equipment performance data and usage analytics to tailor Connected Care offerings.
• Work closely with local business lines and the global Connected Care management team.
• Ensure Health, Safety and Integrity, share best practices, and develop people and organisation with HR support.

Required profile

• Bachelor's degree or higher.
• 10+ years of experience in the automation industry, 8+ years in a leadership role.
• Experience managing a large industrial equipment installed base.
• Fluency in Chinese and English, and ability to work in a multicultural environment.

Required skills

• Sound financial understanding and experience with P&L responsibilities.
• Leadership in ARR-based business and digital solutions.
• Communication, influencing, stakeholder and change management skills.
• Physical AI exposure is a plus.