Sales Support Engineer – Technical Solutions

About the role

The Sales Support Engineer collaborates with the sales team to design optimal technical solutions for customers, covering non‑standard and modernisation projects. The role ensures solution scope, cost, compliance and installability while acting as the primary technical contact for supply‑line tendering engineers.

Key responsibilities

• Identify optimal technical solutions for non‑standard and modernisation cases, selecting appropriate KONE product platforms and third‑party offerings.
• Participate in customer meetings, answer technical questions, and provide content for pre‑tender and pre‑booking reviews.
• Coordinate solution planning activities including cost estimation, specification creation, energy calculations, traffic analyses, and technical site surveys.
• Ensure solution compliance with local codes, regulations, safety and environmental requirements, as well as KONE engineering policy.
• Manage lead‑time coordination with supply line and local sourcing, and verify installability and maintainability of proposed solutions.
• Lead full‑chain engineering teams on major projects, hand over complex cases to CSE Engineers, and support change order proposals.
• Provide technical training to sales, installation and maintenance teams and contribute to product release information sessions.