Homelift Channel Development Manager

About the role

The Homelift Channel Development Manager is responsible for managing strategic and Core 1 customers, building strong relationships across the customer organization and KONE, and driving profitability through tailored solutions and contracts.

Key responsibilities

• Manage strategic and Core 1 customers, ensuring accurate data and hierarchies.
• Develop, approve, and follow up on customer plans with unit management.
• Build and coordinate relationships across customer organisations and KONE stakeholders.
• Evaluate commercial and operational risks, escalating customer complaints to management.
• Create and manage sales opportunities, sharing customer knowledge with account teams.
• Develop value propositions that highlight KONE solutions for customer needs.
• Oversee national or frame agreements and manage the contract portfolio.
• Drive profitability of the customer’s business according to the account plan.
• Determine the responsible KONE organisation for each account with the area sales manager.
• Lead commitment among sales managers, salespersons, supervisors, and other team members.
• Keep local salespersons and project managers updated on agreed practices and coordinate daily activities.
• Promote KONE’s sustainability and ethical business practices within customer engagements.