Customer Support Manager – PureBallast

About the role

You will lead a diverse team that supports shipyards and ship owners throughout the entire PureBallast customer journey – from design and purchase to installation, operation and lifetime performance. The role combines customer experience ownership with proactive sales support and continuous improvement of claims and processes.

Key responsibilities

• Develop and communicate a forward‑thinking vision for a proactive team of ~10 direct reports across Asia.
• Guide customers through design, purchase, installation and operational phases of the PureBallast system.
• Drive customer loyalty with proactive initiatives and strategic claims management.
• Provide product information, training and feedback to end‑customers and sales companies.
• Collaborate with Alfa Laval sales units, the Qingdao factory and the Stockholm R&D team.
• Create and execute annual tactical plans, capture market opportunities and support new business approaches.

Required profile

• University degree in Naval Architecture, Marine Engineering or a related field.
• Experience in the maritime industry, preferably in technical development, service or sales processes.
• Strong leadership, business acumen and customer‑focus with excellent English communication skills.
• Pro‑active mindset, solution‑oriented attitude and ability to inspire and develop people.