Customer Engineer – Field Service (Chongqing)

About the role

As a Customer Engineer at Applied Materials you will be the primary liaison with customers, installing, maintaining and upgrading advanced semiconductor and display equipment. You will use digital analytics and basic diagnostic techniques to troubleshoot and ensure optimal performance of complex systems.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain and upgrade customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic methods under guidance.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Coordinate directly with customers to ensure smooth operations and high‑quality service.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 1–2 years of experience in customer/field service support or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum or thermodynamics.
• Proficiency with hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.

Required skills

• Digital analytics for equipment troubleshooting.
• Basic diagnostic techniques for electrical and mechanical systems.
• Use of hand tools and digital multimeters.
• Reading electrical and mechanical schematics.
• Microsoft Excel, Word, PowerPoint.

What we offer

• Supportive work culture that encourages learning and development.
• Opportunities to work with cutting‑edge materials engineering technology.
• Health and wellbeing programs for employees.
• Potential travel (up to 75% of the time) and relocation assistance.