Customer Engineer – Field Service (Chongqing)

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you will act as the primary liaison with customers in Chongqing, installing, maintaining and upgrading semiconductor and display equipment. You will use digital analytics and basic diagnostic techniques to troubleshoot and ensure optimal performance of complex systems.

Key responsibilities

• Install, maintain and upgrade customer equipment.
• Apply basic diagnostic techniques to assess and resolve technical issues, with support from senior engineers.
• Collaborate with senior engineers and customers to understand roadmaps, process flows and business challenges.
• Train and mentor junior field service engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 4‑7 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude covering pneumatics, hydraulics, electronics, vacuum and thermodynamics.
• Strong knowledge of hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic proficiency with Microsoft Excel, Word and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety, environmental and COVID‑19 requirements.

Required skills

• Digital analytics for equipment troubleshooting.
• Basic diagnostic techniques.
• Pneumatics and hydraulics.
• Electronics and vacuum systems.
• Thermodynamics.
• Use of digital multimeters.
• Microsoft Excel, Word, PowerPoint.