Customer Engineer – Field Service Role

About the role

The Customer Engineer acts as the direct liaison with Applied Materials' customers, installing, maintaining and upgrading advanced semiconductor and display equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques under the guidance of senior engineers.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain and upgrade customer equipment.
• Use digital analytics and basic diagnostic techniques to assess and resolve technical issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations and high‑quality service.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, trade certification or equivalent.
• 1–2 years of experience in customer/field service support or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum or thermodynamics.
• Effective written and verbal communication skills.
• Valid driver’s license; passport may be required for travel.

Required skills

• Digital analytics
• Diagnostic techniques
• Electrical, vacuum, mechanical, plasma, hydraulic and gas system knowledge
• Hand tools and digital multimeter usage
• Microsoft Excel, Word and PowerPoint

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Health and wellbeing programs, including personal and professional support.
• Opportunities to work with cutting‑edge technology in a global leader of materials engineering.