Quality Engineer

About the role

Corning is seeking a Quality Engineer to act as the primary quality liaison for its Optical Communications customers. The role focuses on handling product quality issues, complaints and driving continuous improvement across the carrier and enterprise network product groups.

Key responsibilities

• Serve as the main quality contact for customers regarding product quality issues, complaints, and performance.
• Manage customer complaints and claims, including issue clarification, containment, root‑cause analysis, corrective actions, and closure.
• Lead or coordinate 8D reports, CAPA, and other problem‑solving activities in response to customer quality concerns.
• Collaborate with Production, Engineering, Process Quality, Supplier Quality and other teams to investigate and resolve reported issues.
• Communicate timely and professionally with customers on investigations, action plans and progress updates.
• Monitor quality performance indicators such as complaint rate, return rate, PPM and response lead time.
• Support customer audits, visits and quality reviews, ensuring follow‑up actions are completed.
• Review customer requirements and integrate them into internal quality standards and control processes.
• Analyze complaint trends, drive continuous‑improvement initiatives and improve customer satisfaction.
• Coordinate activities for customer returns, sorting, rework, concession requests and deviation management.
• Support new product introductions and product changes from a customer‑quality perspective.
• Maintain customer quality records, complaint databases and related documentation in compliance with internal and customer requirements.

Required profile

• Proven ability to collaborate with cross‑functional teams such as Production, Engineering and Supplier Quality.
• Strong communication skills for interacting with customers on quality investigations and action plans.
• Experience managing customer complaints, corrective actions and closure processes.

Required skills

• 8D problem‑solving methodology
• CAPA (Corrective and Preventive Action) process
• Root cause analysis