Service Manager – Yi Cafe Outlet

About the role

The Pudong Shangri‑La hotel in Shanghai is seeking a Service Manager for its Yi Café outlet. You will lead a dynamic restaurant team, ensuring guests receive exceptional service and memorable experiences.

Key responsibilities

• Lead, mentor and train the restaurant team to uphold high service standards.
• Proactively drive guest engagement and motivate staff to interact positively with customers.
• Collect and act on guest feedback, handling complaints and executing effective service recovery.
• Provide immediate support for urgent operational issues.
• Maintain clear and consistent communication with all staff members.

Required profile

• Passion for Food & Beverage and hospitality.
• Minimum 3 years of management experience in high‑profile, fast‑paced F&B outlets.
• Positive, proactive attitude with a strong teamwork mindset.
• Excellent guest‑relations skills and fluency in English (local language also required).
• Willingness to work shifts and handle challenging situations.
• Self‑starter, motivator, and committed to professional values.

Required skills

What we offer

• Opportunity to work in a prestigious international hotel brand.
• Career development within a vibrant, multicultural environment.
• Competitive compensation and benefits package.