Facilities Assistant

About the role

We are seeking a proactive and detail‑oriented Facilities Assistant to support the daily operations of our client’s office environment. You will be the first point of contact for facility‑related requests, manage office supplies and vendors, and assist with various administrative tasks to ensure a safe, comfortable, and efficient workplace.

Key responsibilities

• Serve as the primary reception contact, handling visitor registration, badge issuance, and guest direction.
• Manage meeting‑room bookings, set‑up rooms, and provide on‑site AV and catering support.
• Monitor and replenish office supplies, pantry items, and cleaning materials; process purchase requests and conduct monthly stocktakes.
• Liaise with service providers (cleaning, security, pest control, etc.) and conduct inspections to ensure SLA compliance.
• Log and track maintenance requests via ServiceNow or JLL Portal, and support access‑control administration.
• Assist the Facility Manager with EHS initiatives, fire drills, safety inspections, and documentation.
• Handle incoming/outgoing mail and courier services and perform ad‑hoc administrative tasks.

Required profile

• Bachelor’s degree in Administration, Business English, Hospitality Management or a related field (preferred).
• 2–4 years of experience in facility administration, front‑office reception, or administrative support, preferably in multinational corporations.
• Proficient in Mandarin; good written and verbal English is a plus.

Required skills

• Experience with help‑desk platforms such as ServiceNow.
• Familiarity with the JLL Portal for facilities management.