Customer Support Technician - EPI

About the role

Applied Materials is seeking a Customer Support Technician for its EPI equipment in Shanghai. You will be responsible for ensuring the reliability and performance of semiconductor manufacturing systems through preventive and remedial maintenance.

Key responsibilities

• Plan and execute daily, weekly, monthly, and annual preventive maintenance tasks on assigned equipment.
• Perform wet cleans, start‑ups (Tier II and assist with Tier III), warranty and paid service activities.
• Escalate critical down situations and keep management informed.
• Instruct customers on equipment operation and maintenance, and ensure complete customer satisfaction.
• Track equipment performance, implement uptime improvement plans, and apply Statistical Process Control.

Required profile

• Comprehensive understanding of equipment processes, procedures and systems within the semiconductor domain.
• Ability to coordinate support plans with customer management and act as a liaison for technical and administrative matters.
• Experience providing technical guidance to less‑experienced personnel and leading small teams when required.

Required skills

• Preventive and remedial maintenance of semiconductor equipment.
• Wet cleaning techniques.
• Tier II start‑up procedures.
• Statistical Process Control (SPC).
• Quality Improvement Process methods.