Sr. Complaint Engineer

About the role

The Senior Complaint Engineer will own supplier quality and claim management after the start of production (SOP) for Bosch's automotive parts. The role ensures production continuity, drives cross‑functional problem solving and secures reimbursement for quality‑related non‑conformities.

Key responsibilities

• Manage quality claims with suppliers for BBM purchased parts after SOP and ensure short‑term delivery solutions during claim‑related disruptions.
• Lead sustainable problem‑solving initiatives using appropriate quality methods and facilitate quality discussions with suppliers and internal teams.
• Achieve reimbursement of costs caused by supplier deviations and develop effective incoming inspection strategies.
• Monitor key quality performance indicators, trigger escalations when needed, and apply lessons learned to preventive measures in new projects.

Required profile

• Bachelor's degree or higher in a science or engineering discipline.
• More than three years of experience in quality management or supplier quality within the automotive industry.
• Proven ability to work with cross‑functional teams and drive continuous improvement.

Required skills

• Proficiency in at least one structured problem‑solving methodology.
• Knowledge of core quality tools (e.g., FMEA, APQP, PPAP).
• Ability to read technical drawings and apply GD&T principles.