Key Account Manager - China

About the role

EBANX is looking for a Senior Account Manager based in Shanghai, within its APAC commercial organization. The role helps China-based strategic enterprises unlock growth in emerging markets such as Latin America, Africa and Southeast Asia. You will manage a portfolio of strategic enterprise merchants across high-growth verticals and drive year-on-year revenue expansion through tailored commercial strategies and relationship management.

Key responsibilities

• Own and grow the merchant portfolio, closing cross-sell and upsell opportunities to meet or exceed revenue targets
• Lead commercial negotiations with clients, balancing their needs with EBANX's commercial goals
• Design and deliver merchant-specific growth strategies using data, market intelligence and the payment landscape
• Build long-term relationships with senior merchant stakeholders and act as a strategic advisor
• Run regular performance reviews, propose improvements and co-create growth roadmaps
• Work with product, operations, legal and compliance teams to resolve issues and deliver a seamless merchant experience
• Explain complex payment and regulatory topics clearly to merchants entering LATAM markets
• Manage the pipeline in Salesforce to prioritize and forecast accurately

Required profile

• Native Mandarin and fluent English; Korean is a plus
• 7+ years in account management or business development, managing senior-level clients in e-commerce, OTA, gaming or related fields
• 7+ years of payment industry knowledge, including payment flows, card schemes, chargebacks, fraud management and local alternative payment methods
• Proven track record of hitting and exceeding revenue targets in a growth-stage environment
• Bachelor's degree in Business, Economics or a related field
• Overseas living or study experience preferred; flexible availability across China, US and LATAM time zones

Required skills

• Payment industry knowledge (card schemes, chargebacks, fraud management)
• Salesforce pipeline management
• Data-driven analysis and negotiation

What we offer

• Spanish, English and Portuguese language classes
• Variable compensation tied to goals and results
• Financial support for undergraduate, graduate and MBA studies (EBANX Education)
• Budget for workshops and courses (EBANX Skills)
• Birthday day off (EBANX Flexible)