Senior Associate, Account Management

About the role

Flexport is looking for a Senior Associate to join its Account Management team in Shanghai. The role grows client relationships by building and implementing solutions to their supply chain challenges, helps expand the business in Asia, and supports share-of-wallet growth with existing clients while defining new targets in the Asia Pacific region.

Key responsibilities

• Develop and launch new solutions for the largest and most complex global freight forwarding clients.
• Accelerate growth across the Flexport portfolio, including Air, Ocean, Trade Advisory, Customs and PO Management.
• Partner with the destination teams in the US and Europe to find expansion opportunities with existing accounts and grow share of wallet.
• Work cross-functionally with Supply Chain Operations, Procurement, Account Solutions, ProServe, Implementation, Legal, Industry SMEs and Trade and Financial Services teams to execute client strategies.
• Build executive-level customer relationships and maintain ties with key stakeholders at major brands.
• Stay up to date on industry and supply chain developments to educate and support clients.

Required profile

• Entrepreneurial mindset with a proven track record of delivering innovation and results.
• Experience working with complex global team structures and building client relationships worldwide.
• Ability to inspire and motivate a team, with a results-oriented, hands-on approach.
• Strategic thinker and disciplined planner who can turn strategy into action.
• Excellent communication skills across written, verbal and media channels, and strong negotiation and problem-solving skills.
• Awareness of global business culture differences and a compliance-first attitude, given the highly regulated industry.