Foreign Language Voice & Email Customer Service for Smart Home
Concentrix · Jiangsu
Job description
About the role
We are looking for a Senior Advisor I to provide advanced technical support for our smart‑home product line. The role focuses on handling escalated customer inquiries via voice, email, and online chat in multiple languages, ensuring a seamless after‑sales experience.
Key responsibilities
- Communicate with customers in German, French, Italian or Spanish through phone, email or chat.
- Assist with order logistics, returns, exchanges and after‑sales technical consultation for smart‑home devices such as robot vacuums and air purifiers.
- Analyze customer needs, deliver accurate solutions and improve overall satisfaction.
- Provide timely feedback on recurring issues and propose process improvements.
Required profile
- Senior Advisor I level experience in technical support or customer service.
- Fluency in at least one of the following languages: German, French, Italian, Spanish.
- Strong analytical abilities and a customer‑centric mindset.
Required skills
- Smart‑home device troubleshooting.
- Multilingual customer communication (German, French, Italian, Spanish).
- Order logistics handling and after‑sales support.
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Concentrix
Jiangsu