Customer Service Agent – English Speaker (Chongqing)

About the role

Join Qatar Airways' 5‑star contact centre in Chongqing and provide excellent service to airline customers through phone, email and web chat. You will work in a fast‑paced environment, ensuring customer satisfaction and supporting the aviation business.

Key responsibilities

• Respond professionally to customer calls and queries, including selling, up‑selling and cross‑selling Qatar Airways products and services.
• Create new reservations, modify existing bookings, provide fare quotes and issue or re‑issue tickets.
• Handle inbound and outbound communications, process refunds, complaints and frequent‑flyer program activities.
• Escalate complex issues to senior staff and support e‑commerce and trade activities.

Required profile

• Minimum 1 year of relevant experience and a Bachelor’s degree or equivalent.
• Excellent written and spoken English, computer literate with good typing skills.
• Ability to manage high‑volume calls in a fast‑paced environment, stay calm under pressure and maintain a positive attitude.
• Legal right to live and work in China and willingness to relocate to Chongqing.

What we offer

• Competitive salary package with travel benefits.
• Annual leave and other benefits in accordance with local labour law.