Field Service Technician – Onsite Support

About the role

We are looking for a Field Service Technician to perform on‑site fault inspection, diagnosis and repair for our customers in Datong, Shanxi. The role involves maintaining service records, ensuring safety compliance and supporting customer satisfaction while representing the company’s quality standards.

Key responsibilities

• Comply with Hitachi Energy Safety Management Regulations.
• Conduct on‑site fault inspection, diagnosis and repair according to supervisor instructions.
• Maintain good customer relationships and uphold a positive corporate image.
• Record and transmit service data such as census records, service logs, component replacement records and inspection summaries.
• Prepare low‑complexity quality problem analysis reports.
• Report customer complaints and on‑site issues promptly and complete satisfaction surveys.
• Collect and report installation and operation issues, providing recommendations for quality improvements.
• Participate in company‑organized training on safety, quality, health and operational skills.

Required profile

• College degree or higher.
• Male, in good health and able to undertake long‑term business trips.
• Strong awareness of quality and safety, adhering to client rules on site.
• Knowledge of electrical or mechanical structures; electrician’s license preferred.

Required skills

• Proficiency with Microsoft Word and Excel.
• Technical knowledge of electrical systems.
• Technical knowledge of mechanical systems.
• Ability to perform fault diagnosis and repair on site.