Customer Support Technician – IMP

About the role

Join Applied Materials in Chengdu as a Customer Support Technician – IMP, providing on‑site technical support and maintenance for advanced semiconductor equipment. You will ensure equipment reliability, assist customers, and contribute to continuous improvement.

Key responsibilities

• Plan and execute preventive and remedial maintenance schedules within the assigned territory.
• Perform periodic maintenance (daily to annual) and wet‑clean procedures on systems.
• Instruct customers on equipment operation and maintenance, and troubleshoot process variations.
• Handle start‑up, warranty, paid service, and service‑contract activities, including Tier II and Tier III start‑ups.
• Serve as liaison between Applied Materials and customer front‑line management for technical and administrative matters.

Required profile

• Physically able to work in clean‑room environments, lift up to 35 lb, and use PPE.
• Good understanding of statistical process control and quality improvement methods.
• Ability to provide guidance to junior personnel and collaborate with cross‑functional teams.

Required skills

• Preventive maintenance procedures
• Statistical Process Control (SPC)
• Tier II/Tier III equipment start‑up
• Wet‑clean techniques

What we offer

• Supportive work culture with learning and development opportunities.
• Comprehensive health and wellbeing programs.