Customer Engineer – CMP/MDP/VSE

About the role

As a Customer Engineer at Applied Materials in Chengdu, you will act as the primary liaison with customers, installing, maintaining and upgrading semiconductor equipment. You will use digital analytics and basic diagnostic techniques to troubleshoot and ensure optimal performance of complex systems.

Key responsibilities

• Install, maintain and upgrade customer equipment, including electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Perform preventative and corrective maintenance, applying basic diagnostic techniques with support from senior engineers.
• Collaborate with senior engineers and customers to understand roadmaps, process flows and business challenges.
• Train and mentor junior field service engineers.
• Coordinate directly with customers to ensure smooth operations and high‑quality service.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 4‑7 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude covering pneumatics, hydraulics, electronics, vacuum and thermodynamics.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety, environmental and COVID‑19 requirements.

Required skills

• Proficiency with hand tools and digital multimeters.
• Basic knowledge of Microsoft Excel, Word and PowerPoint.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Full‑time, regular employment with competitive benefits and health‑wellbeing programs.