Customer Resolution Specialist

About the role

The Customer Resolution Specialist acts as the single point of contact for a defined group of customers, ensuring excellent service through handling inquiries, orders, and complaints while coordinating with internal teams.

Key responsibilities

• Process customer requests received via email and phone and follow up on orders to meet KPIs such as on‑time delivery and satisfaction.
• Handle quotations, orders, back‑orders and customer claims for SATAIR products, including returned or rejected goods.
• Support sales and finance in accounts receivable collection and act as backup for team members.
• Participate in high‑performing customer service and cross‑functional account support teams, and contribute to internal and external customer meetings.

Required profile

• At least two years of customer service experience in a similar sized organization.
• Strong attention to detail, ability to work under pressure and good dispute resolution and negotiation skills.
• Intercultural understanding and a service‑mindset aligned with SATAIR values.

Required skills

• Proficient English (oral and written).
• PC literacy with word processing, spreadsheets and databases.
• Knowledge of Lotus Notes tools.
• Familiarity with SATAIR ERP system and shipping knowledge (dangerous goods, Incoterms).