Merchant Care Analyst – Level 1
checkout.com · Shanghai
Job description
About the role
The Merchant Care Analyst will deliver exceptional service to merchants, handling inquiries and resolving payment‑related issues across multiple channels. You will act as a key point of contact, ensuring a smooth experience with our fintech platform.
Key responsibilities
- Respond to merchant queries via email, phone, chat and instant messaging (e.g., WeChat) during scheduled hours.
- Troubleshoot and resolve payment, technical and account issues, escalating to product or engineering teams when needed.
- Collaborate with operations, product and engineering to drive issue resolution.
- Educate merchants on platform features, payment processes and best practices.
Required profile
- Fluent in Mandarin and English.
- 2+ years of experience in support or operations, preferably in payments.
- Strong problem‑solving ability and customer‑first mindset.
- Ability to manage multiple priorities in a fast‑paced environment.
Required skills
- Proficiency with customer service tools such as Zendesk or Salesforce.
- Familiarity with payment processing systems or fintech platforms (preferred).
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in 中国.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Une question sur cette offre ?
Posez-la ici : vous recevrez le récapitulatif de l'offre par e-mail, tout de suite.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
checkout.com
Shanghai