Customer Engineer – Field Service (MDP)

About the role

As a Customer Engineer (MDP) you will act as the primary liaison with customers, installing, maintaining and upgrading advanced semiconductor and display equipment. You will use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues while ensuring high‑quality service.

Key responsibilities

• Install, maintain and upgrade customer equipment.
• Apply basic diagnostic techniques to assess and address equipment issues, with support from senior engineers.
• Collaborate with senior engineers and customers to understand roadmaps, process flows and business challenges.
• Train and mentor junior field service engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 4‑7 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum and thermodynamics.
• Strong knowledge of hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic proficiency with Microsoft Excel, Word and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.

Required skills

• Pneumatics
• Hydraulics
• Electronics
• Vacuum systems
• Thermodynamics
• Digital multimeter usage
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint