Customer Engineer – DDP/ETCH/FEP/EPI

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you act as the direct liaison with customers, installing, maintaining, and upgrading semiconductor equipment while using digital analytics for troubleshooting.

Key responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from senior engineers.
• Collaborate with senior engineers and customers to understand roadmaps, process flows, requirements, and business challenges.
• Train and mentor junior field service engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers.
• Fulfill additional duties as assigned.

Required profile

• Completion of an associate degree, military technical training, field service experience, or trade certification.
• 4‑7 years of work experience in the semiconductor industry or other equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and appropriate usage, including digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport if travel is required.
• Ability to meet all on‑site safety, environmental, and COVID‑19 protocol requirements.

Required skills

• Digital analytics
• Diagnostic techniques for equipment
• Pneumatics
• Hydraulics
• Electronics
• Vacuum systems
• Thermodynamics
• Use of digital multimeters
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint