Logistics Supervisor (Customer Management & Customs Clearance)

About the role

Wabtec is looking for an experienced Logistics Supervisor in Suzhou with expertise in customer management and customs clearance. The role suits someone with 5-8+ years of experience in international logistics, customer coordination, import/export customs management and ERP operations, who speaks fluent English and can join overseas teams on Microsoft Teams. The successful candidate will be trained and developed to take on more responsibility and higher-level management tasks.

Key responsibilities

• Serve as the main contact for overseas customers on logistics issues such as delivery schedules, shipping status, document confirmation and exceptions, communicating via Microsoft Teams, email and online meetings.
• Track and update customers on shipment status, lead time and logistics progress, and coordinate with production, warehouse, sales and finance teams to ensure on-time delivery.
• Manage daily import/export customs declarations, document review, compliance control and clearance follow-up, working with freight forwarders, customs brokers and inspection authorities.
• Monitor logistics costs, transit times and risks, optimise shipping routes and customs processes, and keep customs and logistics records legally and company-compliant.
• Operate and maintain the logistics ERP: order entry, shipping data, inventory updates and document generation, check data accuracy regularly and generate reports, shipping summaries and customer statements.
• Support process improvement based on ERP functions and supervise daily logistics work, solving urgent issues, shipment delays, customs exceptions and customer complaints.

Required profile

• Bachelor's degree or above in Logistics, International Trade, Supply Chain Management or a related field.
• 5-8+ years of experience in international logistics, with solid experience in customer management and customs clearance.
• Fluent English, able to hold international meetings on Teams with foreign customers and teams.
• Familiarity with international logistics processes, customs policies, shipping documents and trade compliance.
• Strong customer service awareness, communication and problem-solving skills, and the ability to work under pressure and learn quickly.

Required skills

• Proficiency in ERP systems such as SAP, Oracle, Kingdee or UFIDA.
• Customs clearance and import/export documentation.

What we offer

• Competitive salary package plus performance bonus.
• Full social insurance and housing fund.
• Paid annual leave, statutory holidays and team building activities.
• Career development path and promotion opportunities, with training to grow into a senior manager.