Logistics Supervisor

About the role

Lesaffre, a multinational yeast and fermentation company with 11,000 employees in more than 50 countries, is hiring a Logistics Supervisor in Shanghai. The role covers end-to-end order-to-delivery (OTD) execution, supervision of the regional distribution centre (RDC) and cold-chain logistics, vendor management, cost and data analysis, and logistics digitalisation.

Key responsibilities

• Run the full OTD process, handle special order requests and coordinate with the RDC and transport suppliers so that logistics service providers (LSPs) deliver on time and accurately.
• Monitor ongoing orders, keep product and customer master data up to date in the OMS, and follow up shipments to avoid late deliveries and customer complaints.
• Manage cold-chain logistics quality against SOPs, including complaint handling, KPI assessment of warehouse and transport vendors and corrective actions.
• Investigate customer claims, set up CAPA in the CRM and supervise RDC inbound, outbound, storage and inventory levels.
• Check monthly freight bills against SLAs, analyse cold-chain costs and optimise milk-run routes to improve loading rates and save costs.
• Drive logistics digitalisation: upgrade the TMS project, build a logistics data centre, optimise data models and create dashboards.
• Complete other tasks assigned by the line manager.

Required profile

• Bachelor's degree in logistics or a related field.
• At least 5 years of practical experience in transport operations management or RDC management.
• Cold-chain experience preferred; liquid product experience is a plus.
• Project management experience preferred.
• Good communication, results- and customer-oriented, able to work under pressure, with good English reading and writing.

Required skills

• Familiarity with ERP systems and the logic of WMS, TMS, OMS and CRM.
• Proficiency in Microsoft Excel, Word and PowerPoint.