Customer Support Technician

About the role

Join Applied Materials in Shenzhen as a Customer Support Technician, providing on‑site maintenance and technical assistance for advanced semiconductor equipment. You will ensure equipment uptime, support customers, and contribute to continuous improvement.

Key responsibilities

• Plan and execute daily preventive and remedial maintenance within assigned territory.
• Perform scheduled maintenance cycles (daily to annual) and wet cleans as required.
• Instruct customers on equipment operation and maintenance, and troubleshoot process variations.
• Handle start‑ups, warranty, paid service, and service contract activities, including Tier II and Tier III start‑ups.
• Serve as liaison between Applied Materials and customer front‑line management on technical and administrative matters.

Required profile

• Physically able to work in a clean‑room environment, including lifting up to 35 lb and wearing PPE.
• Good understanding of statistical process control and quality improvement methods.
• Ability to communicate effectively with customers and internal teams.

Required skills

• Preventive Maintenance procedures
• Statistical Process Control (SPC)
• Use of hand and power tools in clean‑room settings

What we offer

• Supportive work culture that encourages learning and career growth.
• Health and wellbeing programs, including personal and professional development support.