Customer Support Technician – EPI

About the role

Join Applied Materials in Shenzhen as a Customer Support Technician focused on EPI equipment. You will perform Tier I support tasks, maintain clean‑room equipment, and ensure high‑quality service for our semiconductor customers.

Key responsibilities

• Execute standard Tier I procedures, including wafer measurement and preventative maintenance.
• Perform independent wet cleans and assist senior engineers with corrective maintenance.
• Disassemble, clean, and rebuild kits as part of kit‑management quality control.
• Apply diagnostic techniques and use test equipment under guidance.

Required profile

• Physically able to stand, walk, bend, lift up to 35 lb and work in a clean‑room environment.
• Willingness to wear full personal protective equipment (coveralls, hood, booties, safety glasses, etc.).
• Ability to follow IP guidelines, safety procedures and knowledge‑management systems.

Required skills

• Wafer measurement
• Preventative maintenance
• Wet cleaning techniques
• Kit disassembly and rebuilding
• Diagnostic techniques and test equipment usage

What we offer

• Supportive work culture that encourages learning and career growth.
• Comprehensive health, wellbeing and benefits programs.