Customer Support Representative (Shanghai)

About the role

Join Texas Instruments' Customer Support Center in Shanghai as a Customer Support Representative. You will be the friendly voice that turns customer challenges into success stories while collaborating with cross‑functional teams.

Key responsibilities

• Respond to customer inquiries using internal systems and document interactions.
• Resolve data discrepancies between TI and customers.
• Collaborate with other teams to tackle complex issues and improve operational processes.
• Leverage data to maintain operational success metrics.
• Build and maintain both external and internal relationships.

Required profile

• Bachelor’s degree or higher.
• At least 1 year of experience in a call‑center or customer support environment.
• Proficient written English; oral English preferred. Ability to communicate in Japanese or Korean is a plus.
• Strong attention to detail and a passion for helping others.

Required skills

• Microsoft Excel (filters, formulas, pivot tables).
• Experience with email, ticketing systems, and CRM platforms.

What we offer

• Competitive pay and comprehensive benefits.
• A supportive team environment that values ideas and input.
• Opportunities to develop relationships and gain experience in a global technology company.