Customer Service Specialist I
TE Connectivity · Shanghai
Job description
About the role
At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. The role focuses on processing orders, preparing correspondence and fulfilling customer needs to ensure satisfaction.
Key responsibilities
- Respond to customer inquiries and provide speedy, thorough resolutions.
- Make changes to orders, manage back‑orders, address shipping delays, and process cancellations.
- Handle escalated and unresolved calls from less experienced representatives.
- Recognize sales opportunities and prevent loss of existing business.
Required profile
- Generally requires a Bachelor’s degree in a relevant field or local equivalent.
- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork.
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Published 11 hours ago
Expires 1 month from now
3 views · 0 interested
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TE Connectivity
Shanghai