Customer Service Supervisor III
TE Connectivity · Shanghai
Job description
About the role
Join TE as a Supervisor III in Customer Service, leading a team to deliver timely and knowledgeable support. You will help shape efficient processes and drive continuous improvement.
Key responsibilities
- Supervise customer service representatives and organize work schedules.
- Provide daily guidance to ensure service is delivered efficiently.
- Identify system and workflow improvements to boost team efficiency.
- Establish work processes and standards aligned with organizational goals.
Required profile
- Bachelor's degree in a relevant field.
- Minimum 5 years of progressively responsible experience in customer service.
- Master's degree or higher may be preferred.
- Values such as integrity, accountability, inclusion, innovation, and teamwork.
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TE Connectivity
Shanghai
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