Customer Quality Manager

About the role

Infineon is seeking a Customer Quality Manager to lead the handling of quality‑related customer issues in the semiconductor business. The role focuses on rapid response to complaints, coordination of audits, and building strong relationships with key customer interfaces.

Key responsibilities

• Manage quality‑related customer complaints with fast response times.
• Address critical issues that receive heightened customer focus.
• Coordinate and support customer audits and quality visits.
• Build and maintain good relationships with customer interfaces in GCS.
• Support quality‑improvement activities together with customers.
• Monitor and improve customer quality satisfaction.

Required profile

• Bachelor degree or higher in Engineering.
• Minimum 5 years of experience in the semiconductor industry and customer quality management.
• Strong problem‑solving abilities and interpersonal skills.
• Self‑motivated, able to work independently under high stress.
• Fluent spoken and written English.

Required skills

• Risk management, FMEA, 8D, 5‑Why problem‑solving methods.
• Quality systems, methods, procedures and tools.
• In‑depth knowledge of semiconductor processes (Front End, Back End, Test).
• Quality audit experience (preferred).
• Familiarity with Si‑Mic products (preferred).