Client Services Associate II, COA Licensing

About the role

ICON's Mapi Research Trust, part of its Commercialization and Outcomes division, is looking for a Client Services Associate II in Shanghai. As a COA Licensing Client Services Associate, you will support clients who want to license and implement Clinical Outcome Assessments (COAs) in research studies and clinical practice. The role is office-based with flexibility.

Key responsibilities

• Serve as the primary contact for clients seeking COA licensing and translation services.
• Understand client needs and prepare accurate proposals, timelines and budgets.
• Manage requests from proposal through final delivery, including contracts, invoicing coordination and documentation.
• Coordinate with internal teams to deliver licensing and translation services.
• Monitor project progress so deliverables are completed on time and to quality standards.
• Take part in client meetings and internal project discussions, and support client negotiations when required.
• Maintain accurate records and help with knowledge management, and identify process improvements and special projects.

Required profile

• At least 3 years of experience in client services, project management or another client-facing role.
• Experience with COA/eCOA licensing, translation or linguistic validation projects is preferred.
• Ability to work independently and as part of a global team.
• Legal right to work in the country where the role is based.

Required skills

• Strong organizational and project management skills, and ability to handle multiple priorities and deadlines.
• Excellent communication and customer service skills, and strong stakeholder management.
• Analytical mindset, attention to detail and a structured approach.
• Professional written and spoken English.
• Good working knowledge of Microsoft Office applications.

What we offer

• Competitive base salary and performance-related incentives.
• Health and wellbeing programmes, including medical, dental and vision coverage where applicable.
• Retirement and pension plans, life assurance and disability coverage.
• Employee assistance programmes and learning and development opportunities.