Associate Specialist, IT Support - APAC

About the role

The Associate Specialist, IT Support - APAC delivers technical support across stores, offices, factories and distribution centers in the APAC region. The role supports end users, manages endpoint readiness, coordinates with service providers and internal IT teams, and keeps business operations stable through troubleshooting, deployment support and documentation.

Key responsibilities

• Provide Level 2 point-of-sale support for stores and resolve issues promptly
• Coordinate with global service providers for consistent support of store and office associates
• Partner with internal IT teams to test, validate and deploy technology initiatives and operational improvements
• Create and maintain internal knowledge base documentation, support procedures and technical reference materials
• Troubleshoot hardware, software and system issues for APAC office associates and prepare and configure laptops according to corporate standards and onboarding requirements
• Execute hardware, software and system upgrades in line with lifecycle and support standards
• Support factories and distribution centers by resolving hardware, software and system issues to minimize business disruption

Required profile

• Three to five years of IT helpdesk or support experience, ideally in retail
• Familiarity with POS systems and hands-on support for them
• Solid understanding of network systems and server administration
• Strong English reading, writing and speaking skills
• Ability to communicate and deliver support effectively in an English-speaking environment

Preferred skills

• POS support processes and store technology operations
• Laptop provisioning, endpoint lifecycle management and user onboarding support
• Working with global vendors, cross-functional IT teams and business stakeholders
• Organization, documentation and prioritization in a fast-paced, multi-site environment