Graduate Technical Support Engineer

About the role

NetApp is looking for a Graduate Technical Support Engineer in Dalian. You will provide technical support to customers, customer support personnel and field support staff, focusing on diagnosing, troubleshooting, repairing and debugging NetApp products. Incidents range from hardware and software issues with NetApp storage systems to multi-system, multi-vendor and multi-network interoperability problems.

Required profile

• Motivated self-starter and self-learner with strong customer service and technical problem-solving skills.
• Bachelor of Science degree in Computer Science, Electrical Engineering or a related field, or equivalent work experience.
• Fluent spoken and written Chinese and Japanese, with reading and writing in English.
• Willingness to accept rotation shifts or on-call standby during after-hours or shift changes.

Required skills

• 1-3 years of experience in UNIX, Windows, virtualization, networking administration or technical support; experience with AI-powered applications or tools is a plus.
• Basic understanding of NFS, CIFS, SAN, RAID and TCP/IP networking.
• Knowledge of NetApp operating systems such as Data ONTAP or E-Series Operating System (EOS).
• Use of tools and logs such as perfstat, packet traces and ASUP logs to analyse system issues.