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Assistant Training Manager – Fragrance & Beauty (Beijing)

CHANEL · Beijing

🇬🇧 English

Job description

About the role

The Fragrance & Beauty Assistant Training Manager will own regional training solutions, working closely with retail leaders and cross‑functional partners to translate business needs into scalable learning programs. This position plays a key role in elevating client experience, strengthening frontline capabilities, and supporting sustainable growth across the region.

Key responsibilities

  • Design, enhance, and continuously optimise retail training solutions covering product knowledge, client experience, selling techniques and operational skills.
  • Analyse POS performance data, CSS insights and other metrics to diagnose capability gaps and prioritise training focus.
  • Own end‑to‑end planning, customisation, quality tracking and impact measurement for major regional training programmes.
  • Govern and improve coaching quality at the point of sale, aligning classroom, digital and on‑site coaching.
  • Influence and align Retail Leaders, HR, Digital Learning and HQ partners around training priorities, communicating insights and progress with business context.

Required profile

  • Bachelor’s degree or higher.
  • Minimum 5 years of experience in retail training, learning & development or people‑capability roles, preferably in luxury, beauty, retail or FMCG environments.
  • Strong understanding of retail operations and frontline capability requirements.
  • Sensitivity to luxury branding and retail operational needs.
  • Excellent training and facilitation skills.

Required skills

    What we offer

    • Opportunity to shape training strategy for a leading Fragrance & Beauty business in a dynamic market.
    • Collaboration with senior retail and cross‑functional leaders.
    • Professional growth in a luxury retail environment.

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    Published 2 months ago

    36 views · 0 interested

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    CHANEL

    Beijing