Service Sales Officer

About the role

The Service Sales Officer is responsible for proactively creating sales opportunities through telesales, managing relationships with core customers, and converting maintenance contracts and digital services. The role combines inbound and outbound calling, lead qualification, and coordination with technical teams to ensure customer satisfaction and revenue growth.

Key responsibilities

• Conduct telesales to generate new opportunities and convert maintenance contracts, renegotiations, and digital services.
• Create and develop customer relationships, qualify leads, and communicate opportunities to the broader KONE sales team.
• Handle inbound and outbound calls, make courtesy calls, and ensure successful conversions with existing and new maintenance customers.
• Renegotiate expiring contracts, prevent cancellations, defend price escalations, and resolve suspended contracts.
• Address customer complaints and queries in collaboration with the KONE team and support finance in money collection.
• Qualify leads, schedule visits for sales representatives, and maintain data quality in the CRM system.
• Coordinate technical issues and site surveys with supervisors and technicians, and assign leads to the appropriate sales personnel.
• Identify, develop, and follow up on modernization opportunities, including VB repairs and KONE Care for Life (C4L) offers.
• Support hunters by booking appointments, generating leads in LIO, updating CRM, and creating basic opportunities and offers.