Onsite IT Support Engineer

About the role

We are looking for an Onsite IT Support Engineer to join our team and provide hands‑on technical assistance to end users. You will be responsible for daily PC remastering, inventory management, and ensuring security compliance across all workstations.

Key responsibilities

• Communicate with users to plan and execute PC remastering (approximately 6 PCs per person per day).
• Maintain accurate inventory of devices, cables, and accessories throughout the service period.
• Report weekly progress and any deviations from Airbus standards, obtaining approvals when necessary.
• Perform onsite troubleshooting following installation guides and manually resolve issues at user locations.
• Escalate non‑covered problems to Airbus and ensure security products are installed and compliant.
• Fix non‑compliant PCs and adhere to Airbus China SLA.

Required profile

• Bachelor’s degree, preferably in Computer Science.
• Minimum 2 years of experience in a service desk or onsite support role.
• Strong English reading, writing, speaking and listening skills.
• Excellent communication, patience, and ability to work under pressure.
• Reliable, collaborative, and able to manage multiple tasks.

Required skills

• Windows 10 and Windows 11 operating systems.
• Active Directory, LAN, TCP/IP networking basics.
• PC hardware knowledge down to component level.
• Anti‑virus and patch management.
• Basic server and networking troubleshooting.