Customer Service Representative

About the role

DuPont is seeking a Customer Service Representative to manage the full lifecycle of customer orders, ensuring timely delivery, accurate invoicing, and exceptional service. The role works closely with sales, supply chain, logistics, pricing, credit, and master data teams to support business objectives.

Key responsibilities

• Own end‑to‑end execution of customer orders, from receipt through delivery and invoicing.
• Proactively manage commitments, resolve supply, logistics, pricing, and order execution risks.
• Build trusted relationships with customers through proactive communication.
• Support resolution of blocked orders, invoice disputes, and past‑due balances.
• Investigate and solve complex service challenges using analytical skills.
• Leverage digital platforms such as SAP, Salesforce Service Cloud, Customer Portal, MyDuPont, and emerging AI solutions.
• Identify and drive process and system improvement initiatives.
• Ensure compliance with SOX controls and internal policies.

Required profile

• Bachelor’s degree or equivalent experience.
• Minimum 3 years of experience in customer service, order management, supply chain, or related fields.
• Strong customer focus with excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Proficiency in written and spoken English.

Required skills

• SAP
• Salesforce Service Cloud
• MyDuPont portal

What we offer

• Competitive compensation and comprehensive benefits.
• Opportunities to work with advanced digital and AI‑enabled platforms.
• Collaborative environment with cross‑functional teams.