Customer Engineer IV – Etch Equipment

About the role

As a Customer Engineer IV specializing in Etch equipment, you will serve as the primary liaison with customers in Xi'an, installing, maintaining, and upgrading semiconductor manufacturing tools. You will use digital analytics and diagnostic tools to troubleshoot complex equipment issues while ensuring high‑quality service and safety compliance.

Key responsibilities

• Install, maintain, and upgrade customer Etch equipment.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Apply troubleshooting and problem‑solving skills using company diagnostic tools and documentation.
• Communicate with customers and internal teams, lead projects, and mentor junior engineers.

Required profile

• Bachelor's degree.
• 7‑10 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and thermodynamics.
• Valid driver’s license and ability to travel (≈20% of time).

Required skills

• Pneumatics and hydraulics.
• Electronics and vacuum systems.
• Thermodynamics knowledge.
• Use of hand tools and digital multimeters.
• Understanding of wafer processing parameters.
• Microsoft Excel, Word, PowerPoint.
• Fluent Korean language.