Corporate Services Officer, AO (Maternity Cover) - Shanghai

About the role

The British Consulate General in Shanghai is recruiting a full-time, temporary Administrative Officer (AO) to cover maternity leave. The role sits in Corporate Services and focuses on Learning & Development and HR support: leading and coordinating L&D activities for the Shanghai Post while supporting recruitment, performance management, employee relations and wider HR initiatives. It also contributes to procurement, health and safety, crisis preparedness and staff wellbeing, working with colleagues across the Post and the wider China Network. The post is expected to finish by 6 August 2027.

Key responsibilities

• Learning & Development (45%): lead the Post L&D Committee, coordinate staff learning programmes and language training for FCDO UK-based staff, and liaise with the China Network and regional L&D teams
• Recruitment (15%): advise hiring managers, run recruitment campaigns, organise on-site interviews and assessments, confirm offers and support onboarding
• Performance and management (15%): coordinate quarterly and annual performance reviews, support goal setting and act as a point of contact for performance enquiries
• HR support (10%): help with organisational restructuring, workforce planning and policy implementation, and support employee relations matters including disciplinary and misconduct cases
• Corporate services support (10%): procurement administration, fire safety compliance, workplace first aid, DSE assessments and supporting the Post Crisis Team's Welfare Team
• Wellbeing committees (5%): take part in the Post Wellbeing Committee, organise monthly birthday celebrations and run staff engagement activities

Required profile

• Minimum 3 years of HR or administrative related experience
• Previous HR experience, especially recruitment, performance management or L&D, is desirable
• Project coordination or project management experience is desirable
• Must be legally able to work and live in China with the correct visa/work permit status

Required skills

• Good IT skills, confident with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Strong written and verbal communication and team-working skills
• Attention to detail and a customer-service mindset

What we offer

• Monthly salary of CNY 12,844 for Chinese nationals and CNY 17,990 for British nationals and eligible spouses/partners
• Commercial insurance covering accident, life, medical and business travel
• 22 days annual leave, increasing to 25 days, plus compulsory leave under Chinese law and paid study, volunteering and special leave
• Employee Assistance Programme and learning and development opportunities including mentoring, coaching and job shadowing
• 35 hours per week, Monday to Friday, with occasional work outside normal hours