Duty Manager – Front Office

About the role

The Grand Hyatt Beijing seeks a dedicated Duty Manager to support the Front Office team in delivering exceptional service. Reporting to the Front Office Manager, you will play a key role in maintaining operational efficiency and upholding Hyatt’s corporate strategies and brand standards, with a particular focus on serving Russian and other international guests. The role also involves assisting in meeting employee, guest and owner expectations on a daily basis.

Key responsibilities

• Assist the Front Office Manager with the day‑to‑day management of the front desk, ensuring smooth check‑in and check‑out operations.
• Coordinate service delivery for Russian guests and other foreign nationals, acting as a liaison between guests and hotel departments.
• Monitor department performance against Hyatt corporate strategies and brand standards, taking corrective actions when needed.
• Contribute to high levels of employee, guest, and owner satisfaction by addressing issues promptly and professionally.

Required profile

• At least 1 year of experience as an Assistant Manager – Front Office / Guest Relations in a hotel, or 2 years as a Team Leader.
• Excellent communication and customer‑relation abilities.
• Fluent in both Mandarin and English.

Required skills

• Mandarin (spoken and written)
• English (spoken and written)