Customer Resolution Specialist – China

About the role

The Customer Resolution Specialist is the focal point for Chinese customers handling material orders, quotations and spare‑part requests. You will deliver world‑class support, ensure timely delivery, and act as the voice of the customer to drive satisfaction.

Key responsibilities

• Manage the open order book for assigned customers and ensure quick, qualified responses to all inquiries.
• Handle quotations, claims and orders for Satair products, following KPI targets.
• Maintain accurate customer records and support on‑time material delivery.
• Train customers on the Satair Market e‑commerce platform and promote cross‑selling opportunities.
• Participate in cross‑functional teams, external customer meetings and back‑up arrangements as needed.

Required profile

• Diploma with at least 2 years of customer‑service experience in a similar organization.
• Fluent in written and spoken English and Mandarin.
• Proactive, detail‑oriented attitude with strong communication and dispute‑resolution skills.
• Ability to work under pressure in a fast‑paced environment.

Required skills

• PC literacy – word processing, spreadsheets and databases.
• Experience with SAP.
• Familiarity with Freshdesk.