Customer Service Representative
Accenture · Dalian
Job description
About the role
The HR System Service Helpdesk is the first point of contact for clients needing assistance with HR applications. As a Customer Service Representative you will own the initial handling of requests, provide first‑level troubleshooting, and act as the bridge between end‑users and the technical team.
Key responsibilities
- Answer inbound telephone calls and log customer requests.
- Perform first‑level troubleshooting of HR system issues.
- Document, escalate, and track resolution of tickets.
- Coordinate communication between client stakeholders and the technical team.
- Proactively inform customers and internal staff about the status of critical tickets.
- Manage all customer maintenance communications.
Required profile
- Fluent Korean with strong business‑writing ability (mandatory).
- Mandarin language support is required.
- Excellent telephone etiquette and customer‑service orientation.
- Strong process orientation, analytical and deductive reasoning skills.
Required skills
- Working knowledge of HR systems.
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Accenture
Dalian