Teleselling & Customer Care Representative

About the role

Technogym is looking for an energetic Teleselling & Caring professional to boost profitability and sales revenue by delivering a premium sales experience. You will engage with new and existing customers via phone, email and chat, understand their needs and propose the best Technogym solutions.

Key responsibilities

• Achieve quarterly inside‑sales targets and generate new leads.
• Handle inbound B2B and B2C calls, providing tailored product recommendations.
• Conduct outbound calls to create new business opportunities.
• Support field sales by scheduling visits and following up on orders.
• Maintain and nurture the CRM database, ensuring data accuracy.
• Collect market feedback and share it with relevant departments.
• Oversee the order‑to‑installation process, ensure customer satisfaction and upsell where appropriate.

Required profile

• 2‑3 years of experience in telesales or a related customer‑service role.
• Bachelor’s degree, preferably with business development focus.
• Strong communication, negotiation and teamwork skills.
• Resilient, proactive and able to handle rejection.
• Passion for fitness, technology and innovation.

Required skills

• Fluency in English.
• Experience with CRM management (Salesforce knowledge is a plus).