客户质量工程师 (ME)

About the role

As a Customer Quality Engineer at Bosch Group in Suzhou, you will act as the primary liaison between Bosch and its customers to ensure product quality and resolve any field issues. You will support the implementation of customer quality requirements and drive continuous improvement through effective complaint handling and audit preparation.

Key responsibilities

• Handle customer 0‑km and field complaints, including 8D problem‑solving.
• Coordinate PPAP and ISIR collection, preparation and submission.
• Communicate with customers to implement quality requirements and follow up on feedback.
• Visit customer sites to address quality‑related issues.
• Prepare for and support customer audits, and manage corrective actions.
• Generate quality statistics and reporting.
• Participate in project teams and support additional tasks defined by the Quality Section Manager.

Required profile

• Bachelor’s degree in Electronic or Mechanical Engineering.
• Minimum 5 years of experience in quality assurance.
• Strong knowledge of quality methods and basic production processes.
• Proficient in English (working level).

Required skills

• PPAP (Production Part Approval Process).
• ISIR (Initial Sample Inspection Report).
• 8D problem‑solving methodology.
• Quality statistics and reporting.
• Office software (e.g., Microsoft Office).