L2 Onsite Support

About the role

The L2 Onsite Support position provides first‑line technical assistance to employees, ensuring that hardware, software, and network issues are resolved quickly and efficiently. This role is ideal for candidates with a solid background in help‑desk environments who enjoy troubleshooting and delivering excellent service on site.

Key responsibilities

• Act as the primary point of contact for employees seeking technical help.
• Assess issues and determine the most appropriate solution based on customer details.
• Install, modify, and repair computer hardware and software components.
• Run diagnostic programs to identify and fix problems.
• Troubleshoot and resolve issues related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Required profile

• Bachelor’s degree or higher.
• Proven experience as a help‑desk technician.
• Strong understanding of computer systems, mobile devices, and related technology.
• Ability to diagnose and resolve basic technical issues.
• Fluent communication skills in English.

Required skills

• Computer hardware
• Computer software
• Diagnostic tools
• LAN (Local Area Network)
• WAN (Wide Area Network)
• Mobile devices