IT Support Specialist III

About the role

We are looking for an experienced IT Support Specialist to deliver on‑site and remote technical assistance to internal users. The role focuses on ensuring a seamless technology experience for all employees, traders, and senior leadership by quickly resolving hardware, software, and connectivity issues.

Key responsibilities

• Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in‑person, phone, chat, and email.
• Troubleshoot hardware, software, user accounts, trading environments, operating systems, and mobile devices.
• Fulfill IT hardware requests, including delivery, setup, and low‑level troubleshooting.
• Provide hands‑on data‑center support: equipment installation, cabling, inventory tracking, and basic troubleshooting.
• Perform conference‑room maintenance sweeps and basic troubleshooting.
• Escalate issues to senior support, infrastructure, platform engineering, or third‑party vendors.
• Deliver excellent customer service, acting as the end‑user advocate.
• Collaborate with local and remote team members on support tasks and larger projects.
• Perform overtime responsibilities as needed.

Required profile

• 7+ years of technical support experience in a medium to large, fast‑moving enterprise.
• Advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and information security.
• Strong communication skills with both technical and non‑technical audiences.
• Ability to work independently and as part of a distributed support team.

Required skills

• Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, VPN.
• Messaging, telecommunication, collaboration, and video‑conferencing tools (WebEx, MS Teams, Zoom).
• Hardware troubleshooting, data‑center equipment installation, cabling, inventory management.

What we offer

• Opportunity to work on diverse technologies in a dynamic environment.
• Collaborative team culture focused on user experience.