Guest Service Manager – Housekeeping

About the role

The Guest Service Manager – Housekeeping leads the hotel’s Guest Floor, Linen Room, General Store, Base Support, Lost & Found, and Public Area teams. You will ensure immaculate guest rooms, outstanding public spaces, and a seamless experience for guests from diverse backgrounds.

Key responsibilities

• Operate complex inventory management systems and cross‑departmental guest service platforms.
• Conduct daily briefings and summary meetings to communicate operational updates.
• Build and mentor a supportive, diverse team focused on continuous learning.
• Answer guest inquiries and empower staff to adjust operations based on guest needs.
• Monitor safety standards, identify improvement opportunities, and conduct regular walk‑throughs.
• Oversee financial operations, performance tracking, budgeting, and compliance.
• Manage public‑area operations, cleaning schedules, and staff allocation.
• Maintain Disney standards and monitor real‑time room status via Opera PMS.

Required profile

• High school diploma or higher.
• Management and operational experience in hospitality.
• Strong customer‑service orientation and communication skills.
• Ability to resolve conflicts, supervise staff, and drive continuous improvement.
• Excellent organizational, multitasking, and decision‑making abilities.

Required skills

• Proficiency with Opera PMS (property management system).
• Experience using inventory management systems.
• Comfort working in a Windows environment and basic computer applications.